Business Manager – Community Life

Who We Are

Elim Village operates two exceptional aging in place communities for older adults. Our retirement villages are located in Surrey and Chilliwack, B.C., where over 1,000 seniors call Elim Village ‘home’. We’re looking for new talent to join us as we continue to be at the leading edge of seniors living. We offer a unique opportunity to be part of a not-for-profit organization founded on Christian principles and beliefs, which pursues the highest standards of professionalism. Join our diverse team of more than 500 employees in making a daily difference in the lives of residents.

Job Summary

The Business Manager – Community Life is a key member of the Community Life team, providing administrative direction and oversight to Community Life operations. As a member of the leadership team, you will support the overall function of the department on a day-to-day basis and provide valuable input into the strategic goals and quality improvement projects in support of ELIM’s mission. The Business Manager – Community Life reports to the Director of Community Life.

Qualifications

• Bachelor’s degree in Business Administration, Health Care Administration, or a related field
• Strong business acumen with demonstrated knowledge and skills in management, finance, and marketing
• Interest and knowledge in promoting health and well-being for older adults
• Proficiency in Microsoft Office applications—Excel, Word, PowerPoint, and Outlook
• Working knowledge of accounting principles, billing, spreadsheets, graphs, analyzing, budget preparation, financial forecasting, and reports
• Aptitude for learning and utilizing software applications
• Direct experience with Yardi Software and Workforce Now is considered an asset
• Experience with Electronic Health Records and Accounting / Property Management Software

Skills and Abilities

• Detail-oriented with ability to prioritize work
• Effective leadership skills focused on operational efficiency
• Familiarity with laws and regulations governing Assisted Living and Home Care operations
• A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills
• High level of integrity, confidentiality, and accountability
• Strong analytical skills and a commitment to operational excellence

Key Responsibilities

• Manage daily business operations of Community Life, serving as a key contact for internal and external stakeholders
• Manage resident processes from move-in to move-out, including the maintenance of accurate resident records
• Collaborate with the team on strategic planning and goal setting, in support of future plans
• Support the development and implementation of operational and capital budgets
• Manage supply orders and inventory
• Maintain compliance with Occupational Health and Safety regulations / other regulatory bodies
• Provide supervision to the receptionist / admin / scheduler role and other assigned functions
• Utilize Point of Sale and Yardi software effectively, including collaboration / training / guidance to staff—connection with the experts in finance and Yardi
• Any additional functions as assigned

Notes

• May be required to work outside of regular office hours to complete tasks by scheduled deadlines
• Ability to deal with problem-solving situations and exercise sound judgement
• Is a competent person as defined by the Occupational Health and Safety Act
• Is knowledgeable of supervisors’ responsibilities and follows all health and safety policies and procedures
• Monitors adherence to safety policies and procedures of all employees and promotes safe work practices for self and others
• Is alert to, remedies, or promptly reports all actual or potential hazardous situations to the appropriate personnel, i.e. maintenance, owners
• This is a Full-Time position at the Fleetwood Campus
• Competitive compensation based on qualifications and experience