The coronavirus, or COVID-19, is impacting each of our lives. We want you to know that the health and safety of residents in our care is our highest priority.
Below you can learn about Social Visitation at Elim, Virtual Visits, and read answers to Frequently Asked Questions organized according to housing type.
We continue to be actively engaged with the Ministry of Health and the Fraser Health Authority to stay apprised of new information.
New Requirements
A Provincial Health Order came into effect October 12, impacting visitors of Assisted Living and Full Care:
- Visitors must have at least one dose of a COVID-19 vaccine
- Partially vaccinated visitors / those with medical exemptions must undergo rapid testing at the building entry. A negative result is needed for admittance.
- Visitors must provide proof of vaccination (BC Vaccine Card)
- Effective Oct 26, visitors must be fully vaccinated
Social Visitation at Elim Village
Social visits are intended to support the emotional well-being of residents.
Visitation hours have been established for each care building, seven days a week:
- Emerald: 9am – 9pm. Visitors are screened at the Emerald reception.
- Harrison: 9am – 8pm. Visitors are screened at the Harrison reception.
- Harrison West: 9am – 8pm. Visitors are screened at the main Harrison West (HW) reception. After 5pm, HW visitors are re-directed to the Harrison reception for screening.
Virtual visitation can also be accommodated. Contact our Wellness team at wellness@elimvillage.com to set up a virtual visit with a resident using FaceTime, Zoom, or Skype.
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- Social visits occur when there is no active COVID-19 outbreak. In the event of a building outbreak, social visitation is suspended for the affected building until the outbreak is declared over for that building
- Social visits are not permitted if the resident or visitor is sick, or has symptoms of COVID-19
- Social visits occur during designated visiting hours
- Visitors must be fully vaccinated to enter an Elim care building. Limited exceptions exist for those with an approved medical exemption or for children under the age of vaccine eligibility.
- Visitors are screened upon arrival and must provide proof of vaccination (BC Vaccine Card). Paper COVID-19 immunization records are no longer accepted as proof of vaccination
- All visitors must bring and wear a mask when in the common areas of the care floors of the Emerald, Harrison, and Harrison West.
- Fully vaccinated visitors (seven days post receipt of both doses of the COVID-19 vaccine) are free to remove their mask when in a resident room or suite
Frequently Asked Questions
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My loved one lives in Full Care; How can I get their BC Vaccine Card?
- You can generate a BC Vaccine Card for your loved one through the provincial government’s website. You will need to enter their Personal Health Number, Date of Birth, and the Date of Vaccine for either their first or second dose.
- Elim has the Date(s) of Vaccine information on file for all Full Care residents. To learn this information, please have the resident’s primary contact phone the neighbourhood nurse.
[new] I’m a visitor who is not vaccinated. I understand I cannot enter the building, but can I take my loved one offsite, or go for a walk with them?
- Yes you can, however we advise extreme caution be taken if bringing a resident offsite due to the high numbers of transmission in the Fraser Health region right now.
- If you would like to move forward with an outing, please call in advance to schedule it, which allows staff to ensure the resident is ready for when you arrive.
How long can I stay for a visit with a resident?
- There is no time limit on the length of your visit, however, please adhere to the visiting hours established for the building.
How frequently can I visit a resident?
- There is no limit on the frequency of visits.
[new] Do Essential Visitors need to be vaccinated as well?
- Yes. All visitors entering the Harrison or Harrison West must be at least partially vaccinated, or have a medical exemption. Effective October 26, by Order of the Provincial Health Officer, all visitors are required to be fully vaccinated to enter.
I’m an Essential Visitor, can I combine that now with a social visit?
- The Provincial Health Officer has not made changes to the policies around Essential Visits. As per the guidelines, essential visits are limited to one visitor at a time.
[updated] Are you still offering tours?
- Yes. Contact the Presentation Centre at 604-582-5579 or at info@elimvillage.com to book a tour.
- Please note all visitors must have at least one dose of a COVID-19 vaccine. Partially vaccinated visitors / those with a medical exemption must undergo a rapid test at the building entry prior to their tour. This test takes approximately 30 minutes to complete.
- A video tour is also available for viewing on our Full Care web page.
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My parent lives in the Emerald and wants to get their BC Vaccine Card. How can they do this?
- Emerald residents can generate a BC Vaccine Card through the provincial government’s website. They will need to enter their Personal Health Number, Date of Birth, and the Date of Vaccine for either their first or second dose.
- Emerald residents who were vaccinated onsite at The Emerald can obtain their Date(s) of Vaccine from the Emerald reception desk.
[new] I’m a visitor who is not vaccinated. I understand I cannot enter the building, but can I take my loved one offsite, or go for a walk with them?
- Yes. Please arrange with the resident directly to have them meet you outside the Emerald building.
I’m an Essential Visitor. Do I need to be vaccinated to enter the Emerald?
- Effective October 26, 2021, visitors must demonstrate that they are fully vaccinated to enter the building.
How long can I stay for a visit with a resident?
- There is no time limit on the length of your visit, however, please adhere to the visiting hours established for the building.
How frequently can I visit a resident?
- There is no limit on the frequency of visits.
[updated] Are you still offering tours?
- Please visit our Assisted Living web page to view a video tour of the Emerald.
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My parent lives in Independent Living and wants to get their BC Vaccine Card. How can they do this?
- Independent Living residents can generate a BC Vaccine Card through the provincial government’s website. They will need to enter their Personal Health Number, Date of Birth, and the Date of Vaccine for either their first or second dose.
- For Date of Vaccine, Elim held two vaccination clinics for Independent Living residents: Most residents received their first dose at the clinic held on March 3, 2021 and their second dose at the clinic held on June 8, 2021.
- Some residents may have received one or both doses outside of Elim’s vaccination clinics. For these residents, they should consult the paper immunization record provided to them at the time of their appointment. If a resident cannot locate their immunization record, they can call 1-833-838-2323.
Can I visit my family member / friend who lives in Independent Living?
- You are free to visit your family member / friend in Independent Living. Please contact your family member / friend directly to discuss their comfort level with the easing restrictions.
Are you still offering tours?
- Yes. Please contact the Presentation Centre at 604-582-5579 or at info@elimvillage.com during regular office hours to book a tour.
What can I do if my parent needs care?
- In an emergency, 911 should be contacted first as they have access to our buildings
- If you wish to arrange personal care services for your parent, contact our Manager of Care at 604-584-7587 ext. 2024 and we will work together to best accommodate your parents’ care needs.
Can I order groceries or meals for my parent living in Independent Living?
- You can arrange meal delivery and or groceries by contacting our Community Life representative at 604-584-7587 ext 2000. They can help you arrange daily or weekly meals as well as grocery items.
Can I still go to the Pharmacy?
- Yes, the Rexall Pharmacy on site is open. Hours of operation are Monday – Friday, 9am – 5pm.
