VISITOR INFO & FAQs

The coronavirus, or COVID-19, is impacting each of our lives. We want you to know that the health and safety of residents in our care is our highest priority.

Below you can learn about Social Visitation at Elim, Virtual Visits, and read answers to Frequently Asked Questions organized according to housing type.

We continue to be actively engaged with the Ministry of Health and the Fraser Health Authority to stay apprised of new information.

Elim’s Management of COVID-19

New Allowances

The Provincial Health Officer (PHO) announced new allowances for Assisted Living and Full Care. These allowances came into effect on July 19, 2021:

Visitors are no longer required to schedule a social visit
Visitors may now visit during designated visiting hours established by the operator
There is no longer a limit to the number of visitors permitted
Residents are able to leave for outings without the need to isolate upon return

Safety Measures

Alongside the new allowances, the PHO requires certain safety measures remain and some new safety measures to take effect:

Visitors are screened upon arrival
Contract tracing remains in place
Appropriate mask wearing is still required in care buildings
Visitors will be asked about their vaccination status. If vaccinated, visitors must show proof of vaccination.

Continue reading for more information.

Social Visitation at Elim Village

Precautionary Safety Measures

At this time, Harrison West and the Emerald are under precautionary safety measures and use of the Visitation Centre is temporarily suspended.

Social visits are intended to support the emotional well-being of residents.

To effectively manage the new allowances, the following visitation hours have been established for each care building, seven days a week:

Emerald: 9am – 9pm. Visitors are to arrive at the Emerald reception.
Harrison: 9am – 8pm. Visitors are to arrive at the Harrison reception.
Harrison West: 9am – 8pm. Visitors are to arrive at the main Harrison West (HW) reception. After 5pm, HW visitors will be re-directed to the Harrison reception for screening.

Virtual visitation remains an alternative option for visitors not local to the area. Contact our Wellness team at wellness@elimvillage.com to set up a virtual visit using FaceTime/Zoom or Skype.

Social Visitation Guidelines
- Social visits occur when there is no active COVID-19 outbreak. In the event of a building outbreak, social visitation is suspended for the affected building until the outbreak is declared over for that building
- Social visits are not permitted if the resident or visitor is sick, has symptoms of COVID-19, or if the resident lives in a building with a current COVID-19 outbreak
- Social visits occur during designated visiting hours
- Visitors are screened upon arrival for a visit
- All visitors must bring and wear a mask when in the common areas of the care floors of the Emerald, Harrison, and Harrison West.
- Fully vaccinated visitors (those who have received two doses of the vaccine, with the second dose received a minimum of two weeks prior to the visit) are free to remove their mask when in a resident room or suite.
- Visitors who are not fully vaccinated are required to wear their mask for the duration of their visit.

Frequently Asked Questions

Below you will find answers to frequently asked questions, organized according to housing type. Last update: September 21, 2021.

Full Care
- Social visits occur when there is no active COVID-19 outbreak. In the event of a building outbreak, social visitation is suspended for the affected building until the outbreak is declared over for that building
- Social visits are not permitted if the resident or visitor is sick, has symptoms of COVID-19, or if the resident lives in a building with a current COVID-19 outbreak
- Social visits occur during designated visiting hours
- Visitors are screened upon arrival for a visit
- All visitors must bring and wear a mask when in the common areas of the care floors of the Emerald, Harrison, and Harrison West.
- Fully vaccinated visitors (those who have received two doses of the vaccine, with the second dose received a minimum of two weeks prior to the visit) are free to remove their mask when in a resident room or suite.
- Visitors who are not fully vaccinated are required to wear their mask for the duration of their visit.
Assisted Living
My parent lives in the Emerald and wants to get their BC Vaccine Card. How can they verify the dates they were vaccinated?
- Emerald residents who were vaccinated onsite at Elim can obtain their vaccine card at the Emerald reception desk. This vaccine card lists the dates they received vaccination.
Are you still offering tours?
- Tours resumed effective July 19, 2021. Please contact the Presentation Centre by phone at 604-582-5579 or by email at info@elimvillage.com to book a tour. Video tours of units in the Emerald are also available on our Assisted Living web page (CLICK HERE).
How long can I stay for a visit with a resident?
- There is no time limit on the length of your visit, however, please adhere to the visiting hours established for the building.
How frequently can I visit a resident?
- There is no limit on the frequency of visits.
Are wellness activities being offered for Emerald residents?
- Yes! We have a full Activity Calendar planned for each month, with activities adjusted to ensure proper safety measures are in place. Access this month’s calendar from our News & Events web page (CLICK HERE)
Independent Living
Can I visit my family member / friend who lives in Independent Living?
- You are free to visit your family member / friend in Independent Living. Please contact your family member / friend directly to discuss their comfort level with the easing restrictions.
Are you still offering tours?
- Tours resumed effective July 19, 2021. Please contact the Presentation Centre by phone at 604-582-5579 or by email at info@elimvillage.com during regular office hours to book a tour.
What can I do if my parent needs care?
- In an emergency, 911 should be contacted first as they have access to our buildings
- If you wish to arrange personal care services for your parent, contact our Manager of Care at 604-584-7587 ext. 2024 and we will work together to best accommodate your parents’ care needs.
Can I order groceries or meals for my parent living in Independent Living?
- You can arrange meal delivery and or groceries by contacting our Community Life representative at 604-584-7587 ext 2000. They can help you arrange daily or weekly meals as well as grocery items.
Can I still go to the Pharmacy?
- Yes, the Rexall Pharmacy on site is open. Hours of operation are Monday – Friday, 9am – 5pm.

Window Visits

Window visits are another way to connect with residents of The Emerald, Harrison or Harrison West.

Window visits are made possible by a window and a phone. Residents remain safely inside their building and use the phone provided, and their guests remain outside, on the other side of a large window. Guests use their personal mobile phone.

Below are further details on these visits, unique to housing type.

Assisted Living

Window visits are available seven days a week between 7 – 11am, 1 – 4pm, and 6 – 9pm.

There is no time restriction to the length of your window visit, however, we respectively ask that visits be limited to 30 minutes if another resident is waiting their turn.

Additional phone instruction is provided on location.

Window visits take place on the patio adjacent to the building’s front entrance. No advanced booking is required.

Full Care

Window visits are available seven days a week between 9 – 11:30am and 1 – 3:30pm and are 30 minutes in length.

For residents of Harrison 2S, 2E, 3S, 3E and 3N, window visits take place under the Elim canopy located in the Staff/Service parking lot between the Harrison and Harrison West. For residents in 1E, 1S and 2N, windows are in their neighbourhoods.

Visits must be booked in advance. To book a window visit please email wellness@elimvillage.com or call 604-587-8999 ext 4004.