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VISITOR INFO & FAQs

The COVID-19 pandemic has been challenging, and has required extra safety measures in settings with vulnerable populations, such as Assisted Living and Long-Term Care facilities. Due, however, to the success of vaccines and an overall decrease in respiratory viruses, the Provincial Health Officer announced the lifting of visitation restrictions for these settings on April 6, 2023. 

We continue to be actively engaged with the Ministry of Health and the Fraser Health Authority to stay apprised of new information.

STATUS OF FULL CARE

Full Care neighbourhoods may be classified as follows with regards to visitation:

  • Limited (which means Essential Visitation is permitted, along with one Single Designated Visitor)

Neighbourhoods without classification follow established visitation guidelines, as listed below.

Updates are made within 24 hours of a status change. Last Update: April 11, 2023 at 10:56am

Elim Fleetwood-3819
Elim Fleetwood-3514 (1)

Safety Measures

Alongside the new allowances, the PHO requires certain safety measures remain and some new safety measures to take effect:

  • Visitors are screened upon arrival
  • Contact tracing remains in place
  • Appropriate mask wearing is still required in care buildings
  • Visitors will be asked about their vaccination status. If vaccinated, visitors must show proof of vaccination.

Continue reading for more information.

Frequently Asked Questions

Below you will find answers to frequently asked questions, organized according to housing type. Last update: April 6, 2023.
  • Full Care

    Are there any restrictions on visitation in the Harrison and Harrison West?

    • Limitations on visitation may be in effect for certain Full Care neighbourhoods; please reference the drop-down menu at the top of this webpage to learn more.

    How do I become an Essential Visitor?

    • The Essential Visitor designation has a narrow eligibility as determined by the Provincial Health Officer, and relates to visits deemed essential in nature, such as end-of-life care. If you would like to review your visitor status to learn if you are eligible to become an Essential Visitor, please contact Jennifer Ladesma, Director of Care, at 604-587-8999 ext 4003 or jladesma@elimvillage.com.

    What is a Single Designated Visitor?

    • A Single Designated Visitor is one individual who can continue to visit a resident even if visitation is restricted, such as during an outbreak. This designation cannot rotate between family members or friends; it must remain the same person.

    How do I become the Single Designated Visitor?

    • Elim has already contacted the first contact of each Full Care resident to determine the identity of the Single Designated Visitor.

    Are you still offering tours?

    • We invite you to view our video tour to picture what life is like in Elim’s Full Care buildings. Please visit our Full Care web page to view it.
  • Assisted Living

    Are you still offering tours?

    • Yes, we are able to offer tours to The Emerald at this time. To arrange a tour, please contact the Presentation Centre by phone at 604-582-5579 or by email at info@elimvillage.com
    • For those unable to tour in-person, please visit our Assisted Living web page to view a video tour.
  • Independent Living

    Are you still offering tours?

    • Yes. Please contact the Presentation Centre at 604-582-5579 or at info@elimvillage.com during regular office hours to book a tour.

    What can I do if my parent needs care?

    • In an emergency, 911 should be contacted first as they have access to our buildings
    • If you wish to arrange personal care services for your parent, contact our Manager of Care at 604-584-7587 ext. 2024 and we will work together to best accommodate your parents’ care needs.

    Can I still go to the Pharmacy?

    • Yes, the The Village Pharmacy onsite is open. Hours of operation are Monday – Friday, 9am – 5pm, and Saturday, 10am – 2pm.

Window Visits

Window visits are another way to connect with residents of The Emerald, Harrison or Harrison West.

Window visits are made possible by a window and a phone. Residents remain safely inside their building and use the phone provided, and their guests remain outside, on the other side of a large window. Guests use their personal mobile phone.

Below are further details on these visits, unique to housing type.

Emerald window visit 1

Assisted Living

Window visits are available seven days a week between 7 – 11am, 1 – 4pm, and 6 – 9pm.

There is no time restriction to the length of your window visit, however, we respectively ask that visits be limited to 30 minutes if another resident is waiting their turn.

Additional phone instruction is provided on location.

Window visits take place on the patio adjacent to the building’s front entrance. No advanced booking is required.

Harrison window visit

Full Care

Window visits are available seven days a week between 9 – 11:30am and 1 – 3:30pm and are 30 minutes in length.

For residents of Harrison 2S, 2E, 3S, 3E and 3N, window visits take place under the Elim canopy located in the Staff/Service parking lot between the Harrison and Harrison West. For residents in 1E, 1S and 2N, windows are in their neighbourhoods.

Visits must be booked in advance. To book a window visit please email wellness@elimvillage.com or call 604-587-8999 ext 4004.

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Find us

Presentation Centre
9025 160 Street,
Surrey, B.C. V4N 2X7

Phone: 604.583.3546
Fax: 604.582.5503
info@elimvillage.com

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Privacy Policy

Elim Housing Society is committed to protecting the privacy, confidentiality and security of your personal information. This page is intended to inform you of our policies regarding the collection, use and disclosure of your personal information we receive from users from this site.

By using our site, you agree to the collection and usage of information in accordance with this policy.

Information Collection and Usage
We collect only the domain name, but not the e-mail address of visitors to our Web page, the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, and information volunteered by the consumer, such as survey information and/or site registrations.

Cookies are files with a small amount of data, which may include an anonymous unique identifier. Many sites may use cookies to collect information; however, we do not set cookies.

How We Use the Information
The information you provide Elim Village is collected for our client or resident contact base. When we collect information from clients, their information will not be used for other reasons other than to add to our contact base.

Security
The security of your personal information is important to us. Your information will not be shared with other parties. While we do our best to protect your information, data transferred over the Internet or through an alternative electronic method is not guaranteed absolute security.

Physical Mailings
If you supply us with your postal address, you may receive periodic mailings from us regarding information packages about our facilities or upcoming events. If you wish to unsubscribe to our mailings, please let us know by contacting us via phone or email.

Correcting Inaccuracies
If visitors find inaccuracies in their contact information, they can have this corrected by sending us e-mail at the above address, calling us at the above telephone number, or writing to us at the above address.

If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number.

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Privacy Policy

Elim Housing Society is committed to protecting the privacy, confidentiality and security of your personal information. This page is intended to inform you of our policies regarding the collection, use and disclosure of your personal information we receive from users from this site.

By using our site, you agree to the collection and usage of information in accordance with this policy.

Information Collection and Usage
We collect only the domain name, but not the e-mail address of visitors to our Web page, the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, and information volunteered by the consumer, such as survey information and/or site registrations.

Cookies are files with a small amount of data, which may include an anonymous unique identifier. Many sites may use cookies to collect information; however, we do not set cookies.

How We Use the Information
The information you provide Elim Village is collected for our client or resident contact base. When we collect information from clients, their information will not be used for other reasons other than to add to our contact base.

Security
The security of your personal information is important to us. Your information will not be shared with other parties. While we do our best to protect your information, data transferred over the Internet or through an alternative electronic method is not guaranteed absolute security.

Physical Mailings
If you supply us with your postal address, you may receive periodic mailings from us regarding information packages about our facilities or upcoming events. If you wish to unsubscribe to our mailings, please let us know by contacting us via phone or email.

Correcting Inaccuracies
If visitors find inaccuracies in their contact information, they can have this corrected by sending us e-mail at the above address, calling us at the above telephone number, or writing to us at the above address.

If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number.

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