VISITOR INFO & FAQs

The coronavirus, or COVID-19, is impacting each of our lives. We want you to know that the health and safety of residents in our care is our highest priority.

Below you can learn about Social Visitation at Elim, Virtual Visits, and read answers to Frequently Asked Questions organized according to housing type.

We continue to be actively engaged with the Ministry of Health and the Fraser Health Authority to stay apprised of new information.

New Allowances

The Provincial Health Officer (PHO) announced new allowances for Assisted Living and Full Care. These allowances came into effect on July 19, 2021:

  • Visitors are no longer required to schedule a social visit
  • Visitors may now visit during designated visiting hours established by the operator
  • There is no longer a limit to the number of visitors permitted
  • Residents are able to leave for outings without the need to isolate upon return
Elim Fleetwood-3819
Elim Fleetwood-3514 (1)

Safety Measures

Alongside the new allowances, the PHO requires certain safety measures remain and some new safety measures to take effect:

  • Visitors are screened upon arrival
  • Contract tracing remains in place
  • Appropriate mask wearing is still required in care buildings
  • Visitors will be asked about their vaccination status. If vaccinated, visitors must show proof of vaccination.

Continue reading for more information.

Social Visitation at Elim Village

Precautionary Safety Measures

At this time, Harrison West and the Emerald are under precautionary safety measures and use of the Visitation Centre is temporarily suspended.

Social visits are intended to support the emotional well-being of residents.

To effectively manage the new allowances, the following visitation hours have been established for each care building, seven days a week:

  • Emerald: 9am – 9pm. Visitors are to arrive at the Emerald reception.
  • Harrison: 9am – 8pm. Visitors are to arrive at the Harrison reception.
  • Harrison West: 9am – 8pm. Visitors are to arrive at the main Harrison West (HW) reception. After 5pm, HW visitors will be re-directed to the Harrison reception for screening.

Virtual visitation remains an alternative option for visitors not local to the area. Contact our Wellness team at wellness@elimvillage.com to set up a virtual visit using FaceTime/Zoom or Skype.

    • Social visits occur when there is no active COVID-19 outbreak. In the event of a building outbreak, social visitation is suspended for the affected building until the outbreak is declared over for that building
    • Social visits are not permitted if the resident or visitor is sick, has symptoms of COVID-19, or if the resident lives in a building with a current COVID-19 outbreak
    • Social visits occur during designated visiting hours
    • Visitors are screened upon arrival for a visit
    • All visitors must bring and wear a mask when in the common areas of the care floors of the Emerald, Harrison, and Harrison West.
    • Fully vaccinated visitors (those who have received two doses of the vaccine, with the second dose received a minimum of two weeks prior to the visit) are free to remove their mask when in a resident room or suite.
    • Visitors who are not fully vaccinated are required to wear their mask for the duration of their visit.

Frequently Asked Questions

Below you will find answers to frequently asked questions, organized according to housing type. Last update: September 21, 2021.
    • Social visits occur when there is no active COVID-19 outbreak. In the event of a building outbreak, social visitation is suspended for the affected building until the outbreak is declared over for that building
    • Social visits are not permitted if the resident or visitor is sick, has symptoms of COVID-19, or if the resident lives in a building with a current COVID-19 outbreak
    • Social visits occur during designated visiting hours
    • Visitors are screened upon arrival for a visit
    • All visitors must bring and wear a mask when in the common areas of the care floors of the Emerald, Harrison, and Harrison West.
    • Fully vaccinated visitors (those who have received two doses of the vaccine, with the second dose received a minimum of two weeks prior to the visit) are free to remove their mask when in a resident room or suite.
    • Visitors who are not fully vaccinated are required to wear their mask for the duration of their visit.
  • My parent lives in the Emerald and wants to get their BC Vaccine Card. How can they verify the dates they were vaccinated?

    • Emerald residents who were vaccinated onsite at Elim can obtain their vaccine card at the Emerald reception desk. This vaccine card lists the dates they received vaccination.

    Are you still offering tours?

    • Tours resumed effective July 19, 2021. Please contact the Presentation Centre by phone at 604-582-5579 or by email at info@elimvillage.com to book a tour. Video tours of units in the Emerald are also available on our Assisted Living web page (CLICK HERE).

    How long can I stay for a visit with a resident?

    • There is no time limit on the length of your visit, however, please adhere to the visiting hours established for the building.

    How frequently can I visit a resident?

    • There is no limit on the frequency of visits.

    Are wellness activities being offered for Emerald residents?

    • Yes! We have a full Activity Calendar planned for each month, with activities adjusted to ensure proper safety measures are in place. Access this month’s calendar from our News & Events web page (CLICK HERE)
  • Can I visit my family member / friend who lives in Independent Living?

    • You are free to visit your family member / friend in Independent Living. Please contact your family member / friend directly to discuss their comfort level with the easing restrictions.

    Are you still offering tours?

    • Tours resumed effective July 19, 2021. Please contact the Presentation Centre by phone at 604-582-5579 or by email at info@elimvillage.com during regular office hours to book a tour.

    What can I do if my parent needs care?

    • In an emergency, 911 should be contacted first as they have access to our buildings
    • If you wish to arrange personal care services for your parent, contact our Manager of Care at 604-584-7587 ext. 2024 and we will work together to best accommodate your parents’ care needs.

    Can I order groceries or meals for my parent living in Independent Living?

    • You can arrange meal delivery and or groceries by contacting our Community Life representative at 604-584-7587 ext 2000. They can help you arrange daily or weekly meals as well as grocery items.

    Can I still go to the Pharmacy?

    • Yes, the Rexall Pharmacy on site is open. Hours of operation are Monday – Friday, 9am – 5pm.

Window Visits

Window visits are another way to connect with residents of The Emerald, Harrison or Harrison West.

Window visits are made possible by a window and a phone. Residents remain safely inside their building and use the phone provided, and their guests remain outside, on the other side of a large window. Guests use their personal mobile phone.

Below are further details on these visits, unique to housing type.

Emerald window visit 1

Assisted Living

Window visits are available seven days a week between 7 – 11am, 1 – 4pm, and 6 – 9pm.

There is no time restriction to the length of your window visit, however, we respectively ask that visits be limited to 30 minutes if another resident is waiting their turn.

Additional phone instruction is provided on location.

Window visits take place on the patio adjacent to the building’s front entrance. No advanced booking is required.

Harrison window visit

Full Care

Window visits are available seven days a week between 9 – 11:30am and 1 – 3:30pm and are 30 minutes in length.

For residents of Harrison 2S, 2E, 3S, 3E and 3N, window visits take place under the Elim canopy located in the Staff/Service parking lot between the Harrison and Harrison West. For residents in 1E, 1S and 2N, windows are in their neighbourhoods.

Visits must be booked in advance. To book a window visit please email wellness@elimvillage.com or call 604-587-8999 ext 4004.

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Quick Links

Find us

Presentation Centre
9025 160 Street,
Surrey, B.C. V4N 2X7

Phone: 604.582.5579
Fax: 604.582.5503
info@elimvillage.com

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Privacy Policy

Elim Housing Society is committed to protecting the privacy, confidentiality and security of your personal information. This page is intended to inform you of our policies regarding the collection, use and disclosure of your personal information we receive from users from this site.

By using our site, you agree to the collection and usage of information in accordance with this policy.

Information Collection and Usage
We collect only the domain name, but not the e-mail address of visitors to our Web page, the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, and information volunteered by the consumer, such as survey information and/or site registrations.

Cookies are files with a small amount of data, which may include an anonymous unique identifier. Many sites may use cookies to collect information; however, we do not set cookies.

How We Use the Information
The information you provide Elim Village is collected for our client or resident contact base. When we collect information from clients, their information will not be used for other reasons other than to add to our contact base.

Security
The security of your personal information is important to us. Your information will not be shared with other parties. While we do our best to protect your information, data transferred over the Internet or through an alternative electronic method is not guaranteed absolute security.

Physical Mailings
If you supply us with your postal address, you may receive periodic mailings from us regarding information packages about our facilities or upcoming events. If you wish to unsubscribe to our mailings, please let us know by contacting us via phone or email.

Correcting Inaccuracies
If visitors find inaccuracies in their contact information, they can have this corrected by sending us e-mail at the above address, calling us at the above telephone number, or writing to us at the above address.

If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number.

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Privacy Policy

Elim Housing Society is committed to protecting the privacy, confidentiality and security of your personal information. This page is intended to inform you of our policies regarding the collection, use and disclosure of your personal information we receive from users from this site.

By using our site, you agree to the collection and usage of information in accordance with this policy.

Information Collection and Usage
We collect only the domain name, but not the e-mail address of visitors to our Web page, the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, and information volunteered by the consumer, such as survey information and/or site registrations.

Cookies are files with a small amount of data, which may include an anonymous unique identifier. Many sites may use cookies to collect information; however, we do not set cookies.

How We Use the Information
The information you provide Elim Village is collected for our client or resident contact base. When we collect information from clients, their information will not be used for other reasons other than to add to our contact base.

Security
The security of your personal information is important to us. Your information will not be shared with other parties. While we do our best to protect your information, data transferred over the Internet or through an alternative electronic method is not guaranteed absolute security.

Physical Mailings
If you supply us with your postal address, you may receive periodic mailings from us regarding information packages about our facilities or upcoming events. If you wish to unsubscribe to our mailings, please let us know by contacting us via phone or email.

Correcting Inaccuracies
If visitors find inaccuracies in their contact information, they can have this corrected by sending us e-mail at the above address, calling us at the above telephone number, or writing to us at the above address.

If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number.

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