VISITOR INFO & FAQs

The coronavirus, or COVID-19, is impacting each of our lives. We want you to know that the health and safety of residents in our care is our highest priority.

Below you can learn about Social Visitation at Elim, Virtual Visits, and read answers to Frequently Asked Questions organized according to housing type.

We continue to be actively engaged with the Ministry of Health and the Fraser Health Authority to stay apprised of new information.

New Requirements

A Provincial Health Order came into effect October 12, impacting visitors of Assisted Living and Full Care:

  • Visitors must have at least one dose of a COVID-19 vaccine
  • Partially vaccinated visitors / those with medical exemptions must undergo rapid testing at the building entry. A negative result is needed for admittance.
  • Visitors must provide proof of vaccination (BC Vaccine Card)
  • Effective Oct 26, visitors must be fully vaccinated
Elim Fleetwood-3819
Elim Fleetwood-3514 (1)

Safety Measures

Alongside the new allowances, the PHO requires certain safety measures remain and some new safety measures to take effect:

  • Visitors are screened upon arrival
  • Contact tracing remains in place
  • Appropriate mask wearing is still required in care buildings
  • Visitors will be asked about their vaccination status. If vaccinated, visitors must show proof of vaccination.

Continue reading for more information.

Social Visitation at Elim Village

Emerald Outbreak Protocols

At this time, the Emerald is under outbreak protocols and in-person social visitation is temporarily suspended.

Social visits are intended to support the emotional well-being of residents.

Visitation hours have been established for each care building, seven days a week:

  • Emerald: 9am – 9pm. Visitors are screened at the Emerald reception.
  • Harrison: 9am – 8pm. Visitors are screened at the Harrison reception.
  • Harrison West: 9am – 8pm. Visitors are screened at the main Harrison West (HW) reception. After 5pm, HW visitors are re-directed to the Harrison reception for screening.

Virtual visitation can also be accommodated. Contact our Wellness team at wellness@elimvillage.com to set up a virtual visit with a resident using FaceTime, Zoom, or Skype.

    • Social visits occur when there is no active COVID-19 outbreak. In the event of a building outbreak, social visitation is suspended for the affected building until the outbreak is declared over for that building
    • Social visits are not permitted if the resident or visitor is sick, or has symptoms of COVID-19
    • Social visits occur during designated visiting hours
    • Visitors must be fully vaccinated to enter an Elim care building. Limited exceptions exist for those with an approved medical exemption or for children under the age of vaccine eligibility.
    • Visitors are screened upon arrival and must provide proof of vaccination (BC Vaccine Card). Paper COVID-19 immunization records are no longer accepted as proof of vaccination
    • All visitors must bring and wear a mask when in the common areas of the care floors of the Emerald, Harrison, and Harrison West.
    • Fully vaccinated visitors (seven days post receipt of both doses of the COVID-19 vaccine) are free to remove their mask when in a resident room or suite

Frequently Asked Questions

Below you will find answers to frequently asked questions, organized according to housing type. Last update: November 10, 2021.
  • My loved one lives in Full Care; How can I get their BC Vaccine Card?

    • You can generate a BC Vaccine Card for your loved one through the provincial government’s website. You will need to enter their Personal Health Number, Date of Birth, and the Date of Vaccine for either their first or second dose.
    • Elim has the Date(s) of Vaccine information on file for all Full Care residents. To learn this information, please have the resident’s primary contact phone the neighbourhood nurse.

    [new] I’m a visitor who is not vaccinated. I understand I cannot enter the building, but can I take my loved one offsite, or go for a walk with them?

    • Yes you can, however we advise extreme caution be taken if bringing a resident offsite due to the high numbers of transmission in the Fraser Health region right now.
    • If you would like to move forward with an outing, please call in advance to schedule it, which allows staff to ensure the resident is ready for when you arrive. 

    How long can I stay for a visit with a resident?

    • There is no time limit on the length of your visit, however, please adhere to the visiting hours established for the building.

    How frequently can I visit a resident?

    • There is no limit on the frequency of visits.

    [new] Do Essential Visitors need to be vaccinated as well?

    • Yes. All visitors entering the Harrison or Harrison West must be at least partially vaccinated, or have a medical exemption. Effective October 26, by Order of the Provincial Health Officer, all visitors are required to be fully vaccinated to enter.

    I’m an Essential Visitor, can I combine that now with a social visit?

    • The Provincial Health Officer has not made changes to the policies around Essential Visits. As per the guidelines, essential visits are limited to one visitor at a time.

    [updated] Are you still offering tours?

    • Yes. Contact the Presentation Centre at 604-582-5579 or at info@elimvillage.com to book a tour.
    • Please note all visitors must have at least one dose of a COVID-19 vaccine. Partially vaccinated visitors / those with a medical exemption must undergo a rapid test at the building entry prior to their tour. This test takes approximately 30 minutes to complete.
    • A video tour is also available for viewing on our Full Care web page.
  • My parent lives in the Emerald and wants to get their BC Vaccine Card. How can they do this?

    • Emerald residents can generate a BC Vaccine Card through the provincial government’s website. They will need to enter their Personal Health Number, Date of Birth, and the Date of Vaccine for either their first or second dose.
    • Emerald residents who were vaccinated onsite at The Emerald can obtain their Date(s) of Vaccine from the Emerald reception desk.

    [new] I’m a visitor who is not vaccinated. I understand I cannot enter the building, but can I take my loved one offsite, or go for a walk with them?

    • Yes. Please arrange with the resident directly to have them meet you outside the Emerald building.

    I’m an Essential Visitor. Do I need to be vaccinated to enter the Emerald?

    • Effective October 26, 2021, visitors must demonstrate that they are fully vaccinated to enter the building.

    How long can I stay for a visit with a resident?

    • There is no time limit on the length of your visit, however, please adhere to the visiting hours established for the building.

    How frequently can I visit a resident?

    • There is no limit on the frequency of visits.

    [updated] Are you still offering tours?

  • My parent lives in Independent Living and wants to get their BC Vaccine Card. How can they do this?

    • Independent Living residents can generate a BC Vaccine Card through the provincial government’s website. They will need to enter their Personal Health Number, Date of Birth, and the Date of Vaccine for either their first or second dose.
    • For Date of Vaccine, Elim held two vaccination clinics for Independent Living residents: Most residents received their first dose at the clinic held on March 3, 2021 and their second dose at the clinic held on June 8, 2021.
    • Some residents may have received one or both doses outside of Elim’s vaccination clinics. For these residents, they should consult the paper immunization record provided to them at the time of their appointment. If a resident cannot locate their immunization record, they can call 1-833-838-2323.

    Can I visit my family member / friend who lives in Independent Living?

    • You are free to visit your family member / friend in Independent Living. Please contact your family member / friend directly to discuss their comfort level with the easing restrictions.

    Are you still offering tours?

    • Yes. Please contact the Presentation Centre at 604-582-5579 or at info@elimvillage.com during regular office hours to book a tour.

    What can I do if my parent needs care?

    • In an emergency, 911 should be contacted first as they have access to our buildings
    • If you wish to arrange personal care services for your parent, contact our Manager of Care at 604-584-7587 ext. 2024 and we will work together to best accommodate your parents’ care needs.

    Can I order groceries or meals for my parent living in Independent Living?

    • You can arrange meal delivery and or groceries by contacting our Community Life representative at 604-584-7587 ext 2000. They can help you arrange daily or weekly meals as well as grocery items.

    Can I still go to the Pharmacy?

    • Yes, the Rexall Pharmacy on site is open. Hours of operation are Monday – Friday, 9am – 5pm.

Window Visits

Window visits are another way to connect with residents of The Emerald, Harrison or Harrison West.

Window visits are made possible by a window and a phone. Residents remain safely inside their building and use the phone provided, and their guests remain outside, on the other side of a large window. Guests use their personal mobile phone.

Below are further details on these visits, unique to housing type.

Emerald window visit 1

Assisted Living

Window visits are available seven days a week between 7 – 11am, 1 – 4pm, and 6 – 9pm.

There is no time restriction to the length of your window visit, however, we respectively ask that visits be limited to 30 minutes if another resident is waiting their turn.

Additional phone instruction is provided on location.

Window visits take place on the patio adjacent to the building’s front entrance. No advanced booking is required.

Harrison window visit

Full Care

Window visits are available seven days a week between 9 – 11:30am and 1 – 3:30pm and are 30 minutes in length.

For residents of Harrison 2S, 2E, 3S, 3E and 3N, window visits take place under the Elim canopy located in the Staff/Service parking lot between the Harrison and Harrison West. For residents in 1E, 1S and 2N, windows are in their neighbourhoods.

Visits must be booked in advance. To book a window visit please email wellness@elimvillage.com or call 604-587-8999 ext 4004.

Stay up to date with Elim Village by subscribing to our mailing list.

Subscribe

Quick Links

Find us

Presentation Centre
9025 160 Street,
Surrey, B.C. V4N 2X7

Phone: 604.582.5579
Fax: 604.582.5503
info@elimvillage.com

hr

Privacy Policy

Elim Housing Society is committed to protecting the privacy, confidentiality and security of your personal information. This page is intended to inform you of our policies regarding the collection, use and disclosure of your personal information we receive from users from this site.

By using our site, you agree to the collection and usage of information in accordance with this policy.

Information Collection and Usage
We collect only the domain name, but not the e-mail address of visitors to our Web page, the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, and information volunteered by the consumer, such as survey information and/or site registrations.

Cookies are files with a small amount of data, which may include an anonymous unique identifier. Many sites may use cookies to collect information; however, we do not set cookies.

How We Use the Information
The information you provide Elim Village is collected for our client or resident contact base. When we collect information from clients, their information will not be used for other reasons other than to add to our contact base.

Security
The security of your personal information is important to us. Your information will not be shared with other parties. While we do our best to protect your information, data transferred over the Internet or through an alternative electronic method is not guaranteed absolute security.

Physical Mailings
If you supply us with your postal address, you may receive periodic mailings from us regarding information packages about our facilities or upcoming events. If you wish to unsubscribe to our mailings, please let us know by contacting us via phone or email.

Correcting Inaccuracies
If visitors find inaccuracies in their contact information, they can have this corrected by sending us e-mail at the above address, calling us at the above telephone number, or writing to us at the above address.

If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number.

×

Privacy Policy

Elim Housing Society is committed to protecting the privacy, confidentiality and security of your personal information. This page is intended to inform you of our policies regarding the collection, use and disclosure of your personal information we receive from users from this site.

By using our site, you agree to the collection and usage of information in accordance with this policy.

Information Collection and Usage
We collect only the domain name, but not the e-mail address of visitors to our Web page, the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, and information volunteered by the consumer, such as survey information and/or site registrations.

Cookies are files with a small amount of data, which may include an anonymous unique identifier. Many sites may use cookies to collect information; however, we do not set cookies.

How We Use the Information
The information you provide Elim Village is collected for our client or resident contact base. When we collect information from clients, their information will not be used for other reasons other than to add to our contact base.

Security
The security of your personal information is important to us. Your information will not be shared with other parties. While we do our best to protect your information, data transferred over the Internet or through an alternative electronic method is not guaranteed absolute security.

Physical Mailings
If you supply us with your postal address, you may receive periodic mailings from us regarding information packages about our facilities or upcoming events. If you wish to unsubscribe to our mailings, please let us know by contacting us via phone or email.

Correcting Inaccuracies
If visitors find inaccuracies in their contact information, they can have this corrected by sending us e-mail at the above address, calling us at the above telephone number, or writing to us at the above address.

If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number.

×

×