VISITOR INFO & FAQs

The coronavirus, or COVID-19, is impacting each of our lives. It is a difficult time. We know you are concerned for your loved one in our care and we want you to know that our highest priority is the health and safety of residents.

During this time, there is a tremendous desire for information. Below you can learn about our Visitation Centre, about Window Visits, and read answers to Frequently Asked Questions organized according to housing type.

We continue to be actively engaged with the Ministry of Health and the Fraser Health Authority to stay apprised of new information.

Frequently Asked Questions

Below you will find answers to frequently asked questions, organized according to housing type. Last update: January 19, 2021.
  • [updated] Are you still offering tours?

    • At this time, we are not scheduling in-person tours, however, a virtual tour of our Full Care buildings is available on our Full Care web page (CLICK HERE). Contact the Presentation Centre by phone at 604-582-5579 or by email at info@elimvillage.com during regular office hours with any questions you have.

    Have Harrison / Harrison West residents received a COVID-19 vaccine?

    • Consenting residents of Full Care received the first dose of the Pfizer/BioNTech COVID-19 vaccine on January 6, 2021.

    Can I visit my loved one who lives in the Harrison / Harrison West?

    • Designated visitors are able to visit their loved one in person at our Visitation Centre. Information about the Visitation Centre is located further down on this web page.
    • Window Visits are also a way for all visitors to connect with their loved one. More information on Window Visits is available further down on this web page.
    • Virtual visits are also an option, and are especially helpful for those who don’t live locally. If you would like to book a virtual visit, call the main reception at 604-583-3546 to be directed to our wellness team to book an appointment, or email wellness@elimvillage.com

    Why can’t we switch the designated visitor?

    • We are under the authority of the Ministry of Health and at this time, we are restricted to one single designated visitor only. Should this change, we will update our website accordingly.

    Can I give a care package to my loved one in Full Care?

    • We are happy to make your loved one’s day brighter with the delivery of a care package from home. Each resident can receive a single package on a weekly basis. We ask that it be no larger than a medium-sized bag. For infection control, the package is isolated for up to seven days prior to delivery.

      Follow the below guidelines for permissible content:

      1. Nonperishable store-packaged food items (no homemade baking or cooked items)
      2. Personal items i.e. toiletries (new and unopened)
      3. Books, letters, photos, games, etc.
      4. Clothing, new or laundered

      Packages can be dropped off at The Harrison reception desk (building 9067) or brought to the Visitation Centre if you are a designated visitor. CLICK HERE to print off the form and once filled out, affix it to the package.

    How can I celebrate my family member’s birthday?

    • Option 1: Book a small virtual birthday party via FaceTime for your family member in their room. Email wellness@elimvillage.com or call Jenn Pook at 604-587-8999 ext 4004 to arrange.
    • Option 2: Book a large virtual birthday party via Zoom for the whole family, which the resident can view on a big screen T.V.
    • Option 3: Send a birthday gift – gifts or flowers are sanitized and delivered on the resident’s birthday.
    • Option 4: Send a birthday greeting – Email pictures / video clips for us to show the resident on their birthday
    • Option 5: Order a birthday cake (at cost)– Email catering@elimvillage.com or call Elisa at 604-954-0311 ext 2052 for information on cake flavours.

    Can I still go to the Pharmacy?

    • Yes, the Rexall Pharmacy on site is open. Hours of operation are Monday – Friday, 9am – 5pm.
  • Are you still offering tours?

    • At this time, we are not scheduling any in-person tours, however, virtual tours of units in the Emerald are available on our Assisted Living web page (CLICK HERE). Please contact the Presentation Centre by phone at 604-582-5579 or by email at info@elimvillage.com during regular office hours with any questions you have.

    Have Emerald residents received a COVID-19 vaccine?

    • Consenting residents of Assisted Living received the first dose of the Pfizer/BioNTech COVID-19 vaccine on January 8, 2021.

    Can I visit my loved one in the Emerald?

    • Designated visitors are able to visit their loved one in person at our Visitation Centre. Information about the Visitation Centre is located further down on this web page.
    • Window Visits are also a way for all visitors to connect with their loved one. More information on Window Visits is available further down on this web page.
    • Virtual visits are also an option, and are especially helpful for those who don’t live locally. If you would like to book a virtual visit, call the main reception at 604-583-3546 to be directed to our wellness team to book an appointment, or email wellness@elimvillage.com

    Why can’t we switch the designated visitor?

    • We are under the authority of the Ministry of Health and at this time, we are restricted to one single designated visitor only. Should this change, we will update our website accordingly.

    Can I send my loved one items such as flowers, food, and other items?

    • Yes, please bring items to the Emerald reception desk between 9am – 5pm, Monday through Saturday. There will be a form to fill out. Staff will then deliver items to your loved one’s suite.

    How can I celebrate my family member’s birthday?

    • Each Emerald resident is celebrated on their birthday. Staff offer birthday wishes, sing “Happy Birthday” in the dining room, and gift a card. A few additional options exist, however, to add a personal touch:
    • Option 1: Book a virtual birthday party via Zoom. We’ll host the Zoom party on a big screen T.V. in a private decorated room and provide cake for your family member if requested (see Option 5 for how to order a cake). Contact wellness@elimvillage.com to arrange.
    • Option 2: If you are a designated visitor, book an in-person visit at our Visitation Centre, with the option to invite others virtually through use of your personal smart phone or iPad.
    • Option 3: Have a Window Visit birthday party at the Emerald, where several guests can attend. If your loved one requires assistance to get to the designated Window Visit location, contact wellness@elimvillage.com.
    • Option 4: Order a birthday cake (at cost) from our catering menu to be served at either lunch or dinner to fellow residents. Email catering@elimvillage.com or call Elisa at 604-954-0311 ext 2052 for information on cake flavours.

    Can I still go to the Pharmacy?

    • Yes, the Rexall Pharmacy on site is open. Hours of operation are Monday – Friday, 9am – 5pm.
  • Have residents of Independent Living received a COVID-19 vaccine?

    • The provincial government is distributing COVID-19 vaccines on a priority basis. Residents of long-term care and assisted living facilities, as well as staff who support these facilities, have been identified as a priority group. Consenting residents and staff of the Emerald, Harrison, and Harrison West received the first dose of the Pfizer/BioNTech COVID-19 beginning January 6, 2021.
    • Elim continues to monitor the provincial rollout of the vaccine to learn when it available for residents of Independent Living.

    Can I visit my family member / friend who lives in Independent Living?

    • A new health order came into effect December 2nd related to private residences. This order states no household is allowed social visits at this time. Professional services provided by Elim such as care, housekeeping, and maintenance are still permitted to enter a residence, as well as a family member who acts as a caregiver.
    • There is an exception for those who live alone. If you live alone, you can have up to two visitors in your home (social visits) as long as they are part of your pandemic bubble – people you regularly interact with. You cannot have these two people over at the same time if they are not part of each other’s pandemic bubble.
    • All British Columbians must also now wear a mask in indoor public spaces, which includes the hallways of our buildings.

    What is a “pandemic bubble”?

    • Every British Columbian must limit the number of people they have regular contact with and are physically close with, and this small group of people is your “pandemic bubble” or your “core bubble”.
    • For some, this bubble may be a household of six living together, but for a single person, this bubble may include a family member or friend.

    Are you still offering tours?

    • At this time, we are not scheduling in-person tours. Please contact the Presentation Centre by phone at 604-582-5579 or by email at info@elimvillage.com during regular office hours with any questions you have.

    What can I do if my parent needs care?

    • In an emergency, 911 should be contacted first as they have access to our buildings
    • If you wish to arrange personal care services for your parent, contact our Manager of Care at 604-584-7587 ext. 2024 and we will work together to best accommodate your parents’ care needs

    Can I order groceries or meals for my parent living in Independent Living?

    • You can arrange meal delivery and or groceries by contacting our Community Life representative at 604-584-7587 ext 2000. They can help you arrange daily or weekly meals as well as grocery items.

    Can I still go to the Pharmacy?

    • Yes, the Rexall Pharmacy on site is open. Hours of operation are Monday – Friday, 9am – 5pm.

Visitation Centre

Precautionary Safety Measures

At this time, Harrison West and the Emerald are under precautionary safety measures and use of the Visitation Centre is temporarily suspended.

Elim Village’s Visitation Centre is a service set up for residents of The Emerald (Assisted Living) and Harrison / Harrison West (Full Care) to have social visits with their “designated” visitor. Social visits are intended to support the emotional well-being of residents and are limited to a single designated visitor per resident. Switching the identity of a designated visitor is not permitted, as per Health Authority requirements

The Visitation Centre is located in the Harrison West Chapel / Multi-Purpose Room and nearby Gazebo. Staff have reviewed all Ministry and Health Authority requirements to establish appropriate guidelines to ensure a safe and welcoming environment. The Hours of Operation are Monday – Saturday from 9am to 4pm.

Visits must be booked in advance. To book an in-person visit, contact our Visitation Centre Scheduler, Monday – Thursday, at 604-583-3546 ext. 4005. On Fridays and Saturdays, call extension 8001. Please notify the schedulers and leave a message if you need to cancel or change an appointment.

Once your in-person visitation time is scheduled, you will receive a confirmation email that includes further direction. 

Please review the guidelines below in advance of your visit.

For those who are not “designated” visitors, contact our Wellness team at wellness@elimvillage.com to set up a window visit or a virtual visit using FaceTime/Zoom or Skype.

 

    • The Visitation Centre is open when there is no active COVID-19 outbreak at Elim Village. In the event of an outbreak, the Visitation Centre may temporarily close
    • Visits are not permitted if the resident or designated visitor is sick, has symptoms of COVID-19, or if the resident lives in a building with a current COVID-19 outbreak
    • Visits must be booked in advance
    • Bi-weekly visits (every two weeks) can be accommodated. Additional visits are subject to scheduling availability.
    • Only one visitor (the designated visitor) is permitted in order to support physical distancing protocols
    • Designated visitors must arrive 15 minutes prior to their scheduled time and leave immediately afterwards
    • Designated visitors are screened for symptoms prior to their visit
    • Designated visitors must bring and wear a mask for the duration of their visit
    • Designated visitors must adhere to all other required safety protocols including hand-washing protocols and physical distancing
    • Visits are 30 minutes in length
    • Visits take place in designated locations only

Window Visits

Window visits are available to any visitors of residents at The Emerald or Harrison / Harrison West. You do not need to be a “designated visitor” to participate in a window visit. 

Window visits are made possible by a window and a phone. Residents remain safely inside their building and use the phone provided, and their guests remain outside, on the other side of a large window. Guests use their personal mobile phone.

Below are further details on these visits, unique to housing type.

Emerald window visit 1

Assisted Living

Window visits are available seven days a week between 7 – 11am, 1 – 4pm, and 6 – 9pm.

There is no time restriction to the length of your window visit, however, we respectively ask that visits be limited to 30 minutes if another resident is waiting their turn.

Additional phone instruction is provided on location.

Window visits take place on the patio adjacent to the building’s front entrance. No advanced booking is required.

Harrison window visit

Full Care

Window visits are available seven days a week between 9 – 11:30am and 1 – 3:30pm and are 30 minutes in length.

For residents of Harrison 2S, 2E, 3S, 3E and 3N, window visits take place under the Elim canopy located in the Staff/Service parking lot between the Harrison and Harrison West. For residents in 1E, 1S and 2N, windows are in their neighbourhoods.

Visits must be booked in advance. To book a window visit please email wellness@elimvillage.com or call 604-587-8999 ext 4004.

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9025 160 Street,
Surrey, B.C. V4N 2X7

Phone: 604.582.5579
Fax: 604.582.5503
Email: info@elimvillage.com

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Privacy Policy

Elim Housing Society is committed to protecting the privacy, confidentiality and security of your personal information. This page is intended to inform you of our policies regarding the collection, use and disclosure of your personal information we receive from users from this site.

By using our site, you agree to the collection and usage of information in accordance with this policy.

Information Collection and Usage
We collect only the domain name, but not the e-mail address of visitors to our Web page, the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, and information volunteered by the consumer, such as survey information and/or site registrations.

Cookies are files with a small amount of data, which may include an anonymous unique identifier. Many sites may use cookies to collect information; however, we do not set cookies.

How We Use the Information
The information you provide Elim Village is collected for our client or resident contact base. When we collect information from clients, their information will not be used for other reasons other than to add to our contact base.

Security
The security of your personal information is important to us. Your information will not be shared with other parties. While we do our best to protect your information, data transferred over the Internet or through an alternative electronic method is not guaranteed absolute security.

Physical Mailings
If you supply us with your postal address, you may receive periodic mailings from us regarding information packages about our facilities or upcoming events. If you wish to unsubscribe to our mailings, please let us know by contacting us via phone or email.

Correcting Inaccuracies
If visitors find inaccuracies in their contact information, they can have this corrected by sending us e-mail at the above address, calling us at the above telephone number, or writing to us at the above address.

If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number.

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Privacy Policy

Elim Housing Society is committed to protecting the privacy, confidentiality and security of your personal information. This page is intended to inform you of our policies regarding the collection, use and disclosure of your personal information we receive from users from this site.

By using our site, you agree to the collection and usage of information in accordance with this policy.

Information Collection and Usage
We collect only the domain name, but not the e-mail address of visitors to our Web page, the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, and information volunteered by the consumer, such as survey information and/or site registrations.

Cookies are files with a small amount of data, which may include an anonymous unique identifier. Many sites may use cookies to collect information; however, we do not set cookies.

How We Use the Information
The information you provide Elim Village is collected for our client or resident contact base. When we collect information from clients, their information will not be used for other reasons other than to add to our contact base.

Security
The security of your personal information is important to us. Your information will not be shared with other parties. While we do our best to protect your information, data transferred over the Internet or through an alternative electronic method is not guaranteed absolute security.

Physical Mailings
If you supply us with your postal address, you may receive periodic mailings from us regarding information packages about our facilities or upcoming events. If you wish to unsubscribe to our mailings, please let us know by contacting us via phone or email.

Correcting Inaccuracies
If visitors find inaccuracies in their contact information, they can have this corrected by sending us e-mail at the above address, calling us at the above telephone number, or writing to us at the above address.

If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number.

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