VISITOR INFO & FAQs

COVID-19 is impacting each of our lives. We want you to know that the health and safety of residents in our care is our highest priority.

Below you can learn about Visitation to Elim and read answers to Frequently Asked Questions.

We continue to be actively engaged with the Ministry of Health and the Fraser Health Authority to stay apprised of new information.

STATUS OF FULL CARE

Full Care neighbourhoods may be classified as follows with regards to visitation:

  • Limited—Essential Visitation permitted, along with one Single Designated Visitor

Neighbourhoods without classification follow established visitation guidelines, as listed below.

Updates are made within 24 hours of a status change. Last updated: Friday, May 27, 2022 at 12:19pm

Elim Fleetwood-3819
Elim Fleetwood-3514 (1)

Safety Measures

Alongside the new allowances, the PHO requires certain safety measures remain and some new safety measures to take effect:

  • Visitors are screened upon arrival
  • Contact tracing remains in place
  • Appropriate mask wearing is still required in care buildings
  • Visitors will be asked about their vaccination status. If vaccinated, visitors must show proof of vaccination.

Continue reading for more information.

Visitation at Elim Village

Visitor Limitations for Full Care

Due to the high transmissibility of the Omicron variant, the following took effect January 4, 2022 as per the Ministry of Health: visitation to Full Care is limited to Essential Visitors and to one Single Designated Visitor. These visitors must undergo rapid point-of-care testing upon entry and receive a negative result to be admitted to a neighbourhood.

This information is relevant to those visiting residents living in Elim’s Assisted Living (The Emerald) or Full Care buildings (The Harrison or Harrison West). Two visitor designations exist for visitors of these buildings, as per the Ministry of Health: Essential Visitor and Single Designated Visitor.

The Essential Visitor is one whose visits are linked with an essential need of a resident that could not be met in the absence of the essential visit. Examples of an Essential Visit include palliative care and visits for supported decision-making. Facility staff determine if a visit is essential.

The Single Designated Visitor is one able to visit and support a resident without restriction on frequency or duration of visits, including if visitation is limited for a neighbourhood or building (such as during an outbreak).

All other visits / visitors are considered social visits / social visitors.

Visitation hours have been established for each care building, seven days a week:

  • Emerald: 9am – 9pm. Visitors are screened at the Emerald reception.
  • Harrison & Harrison West: 9am – 8pm. Visitors are screened / tested at the Harrison reception.

Full visitation guidelines are listed below.

    • Social visits occur when there is no active COVID-19 outbreak, or when there are no limitations on visitation. In the event of an outbreak (or if an area has visitation limits), social visitation is suspended until the outbreak is declared over / limits are removed. Essential Visitors and Single Designated Visitors are still permitted.
    • Social visits are not permitted if the resident or visitor is sick, or has symptoms of COVID-19.
    • Social visits occur during designated visiting hours.
    • Visitors must be fully vaccinated to enter an Elim care building. Limited exceptions exist for those with an approved medical exemption or for children 11 years and under.
    • Visitors are screened upon arrival and must provide proof of vaccination (BC Vaccine Card). 
    • Visitors of the Harrison / Harrison West are rapid-tested up to 2 – 3 times per week. Testing occurs at the building entry along with screening. Visitors can also rapid-test at home within 48 hours of a visit onsite—verbal confirmation of a negative rapid test is required at the visitor screening.
    • All visitors must wear a medical mask when in common areas of a care building. Visitors to The Emerald, if fully vaccinated, may remove their mask when in an Emerald resident suite. Visitors to the Harrison / Harrison West may remove their mask in a resident room if it is single occupancy.

Frequently Asked Questions

Below you will find answers to frequently asked questions, organized according to housing type. Last update: May 17, 2022.
  • [new] Are there any restrictions on visitation in the Harrison and Harrison West?

    • As of May 17, 2022, limitations for social visitors may be in effect for certain Full Care neighbourhoods; please reference the drop-down menu at the top of this webpage to learn more.

    [updated] Where can I get more information on the booster dose (4th dose of COVID-19 vaccine?)

    • For more information on COVID-19 booster vaccines, visit the BC Centre for Disease Control HERE.

    Can I visit a resident at the same time with another friend / family member?

    • Yes. There are no longer limits on the number of visitors coming to a building. Multiple people may jointly visit a Full Care resident together.

    How do I become an Essential Visitor?

    • The Essential Visitor designation has a narrow eligibility as determined by the Provincial Health Officer, and relates to visits deemed essential in nature, such as end-of-life care. If you would like to review your visitor status to learn if you are eligible to become an Essential Visitor, please contact Jennifer Ladesma, Director of Care, at 604-587-8999 ext 4003 or jladesma@elimvillage.com.

    What is a Single Designated Visitor?

    • A Single Designated Visitor is one individual who can continue to visit a resident even if visitation is restricted, such as during an outbreak. This designation cannot rotate between family members or friends; it must remain the same person.

    How do I become the Single Designated Visitor?

    • Elim has already contacted the first contact of each Full Care resident to determine the identity of the Single Designated Visitor.

    Why do I have to get rapid tested? I’m fully vaccinated.

    • Elim is required to follow the directives given to us by our health authorities; the requirement to rapid-test visitors is a mandate issued by our regional Medical Health Officer.

    I want to rapid-test in advance of my visit; where do I get a test kit from?

    • Please contact your local pharmacy to learn if they have test kits available.
    • The Village Pharmacy onsite at Elim Village Fleetwood can provide test kits to those eligible while supplies last. Contact The Village Pharmacy to learn more: 604-589-0012

    My loved one lives in Full Care; How can I get their BC Vaccine Card?

    • You can generate a BC Vaccine Card for your loved one through the provincial government’s website. You will need to enter their Personal Health Number, Date of Birth, and the Date of Vaccine for either their first or second dose.
    • Elim has the Date(s) of Vaccine information on file for all Full Care residents. To learn this information, please have the resident’s first contact phone the neighbourhood nurse.

    How long can I stay for a visit with a resident?

    • There is no time limit on the length of your visit, however, please adhere to the visiting hours established for the building.

    How frequently can I visit a resident?

    • There is no limit on the frequency of visits.

    Are you still offering tours?

    • We invite you to view our video tour to picture what life is like in Elim’s Full Care buildings. Please visit our Full Care web page to view it.
  • My parent lives in the Emerald and wants to get their BC Vaccine Card. How can they do this?

    • Emerald residents can generate a BC Vaccine Card through the provincial government’s website. They will need to enter their Personal Health Number, Date of Birth, and the Date of Vaccine for either their first or second dose.
    • Emerald residents who were vaccinated onsite at The Emerald can obtain their Date(s) of Vaccine from the Emerald reception desk.

    I’m a visitor who is not vaccinated. I understand I cannot enter the building, but can I take my loved one offsite, or go for a walk with them?

    • Yes. Please arrange with the resident directly to have them meet you outside the Emerald building.

    Do I have to wear a mask for my whole visit?

    • All visitors must wear a medical mask when in the common areas of the Emerald.
    • Fully vaccinated visitors are permitted to remove their mask when in a resident room.

    How long can I stay for a visit with a resident?

    • There is no time limit on the length of your visit, however, please adhere to the visiting hours established for the building.

    How frequently can I visit a resident?

    • There is no limit on the frequency of visits.

    Are you still offering tours?

    • Yes, we are able to offer tours to The Emerald at this time. To arrange a tour, please contact the Presentation Centre by phone at 604-582-5579 or by email at info@elimvillage.com
    • Please note that all tour participants will need to demonstrate proof of full vaccination to be admitted to The Emerald for a tour.
    • For those unable to tour in-person, please visit our Assisted Living web page to view a video tour.
  • My parent lives in Independent Living and wants to get their BC Vaccine Card. How can they do this?

    • Independent Living residents can generate a BC Vaccine Card through the provincial government’s website. They will need to enter their Personal Health Number, Date of Birth, and the Date of Vaccine for either their first or second dose.
    • For Date of Vaccine, Elim held two vaccination clinics for Independent Living residents: Most residents received their first dose at the clinic held on March 3, 2021 and their second dose at the clinic held on June 8, 2021.
    • Some residents may have received one or both doses outside of Elim’s vaccination clinics. For these residents, they should consult the paper immunization record provided to them at the time of their appointment. If a resident cannot locate their immunization record, they can call 1-833-838-2323.

    Can I visit my family member / friend who lives in Independent Living?

    • You are free to visit your family member / friend in Independent Living. Please contact your family member / friend directly to discuss their comfort level with the easing restrictions.

    Are you still offering tours?

    • Yes. Please contact the Presentation Centre at 604-582-5579 or at info@elimvillage.com during regular office hours to book a tour.

    What can I do if my parent needs care?

    • In an emergency, 911 should be contacted first as they have access to our buildings
    • If you wish to arrange personal care services for your parent, contact our Manager of Care at 604-584-7587 ext. 2024 and we will work together to best accommodate your parents’ care needs.

    Can I order groceries or meals for my parent living in Independent Living?

    • You can arrange meal delivery and or groceries by contacting our Community Life representative at 604-584-7587 ext 2000. They can help you arrange daily or weekly meals as well as grocery items.

    Can I still go to the Pharmacy?

    • Yes, the The Village Pharmacy onsite is open. Hours of operation are Monday – Friday, 9am – 5pm, and Saturday, 10am – 2pm.

Window Visits

Window visits are another way to connect with residents of The Emerald, Harrison or Harrison West.

Window visits are made possible by a window and a phone. Residents remain safely inside their building and use the phone provided, and their guests remain outside, on the other side of a large window. Guests use their personal mobile phone.

Below are further details on these visits, unique to housing type.

Emerald window visit 1

Assisted Living

Window visits are available seven days a week between 7 – 11am, 1 – 4pm, and 6 – 9pm.

There is no time restriction to the length of your window visit, however, we respectively ask that visits be limited to 30 minutes if another resident is waiting their turn.

Additional phone instruction is provided on location.

Window visits take place on the patio adjacent to the building’s front entrance. No advanced booking is required.

Harrison window visit

Full Care

Window visits are available seven days a week between 9 – 11:30am and 1 – 3:30pm and are 30 minutes in length.

For residents of Harrison 2S, 2E, 3S, 3E and 3N, window visits take place under the Elim canopy located in the Staff/Service parking lot between the Harrison and Harrison West. For residents in 1E, 1S and 2N, windows are in their neighbourhoods.

Visits must be booked in advance. To book a window visit please email wellness@elimvillage.com or call 604-587-8999 ext 4004.

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Quick Links

Find us

Presentation Centre
9025 160 Street,
Surrey, B.C. V4N 2X7

Phone: 604.583.3546
Fax: 604.582.5503
info@elimvillage.com

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Privacy Policy

Elim Housing Society is committed to protecting the privacy, confidentiality and security of your personal information. This page is intended to inform you of our policies regarding the collection, use and disclosure of your personal information we receive from users from this site.

By using our site, you agree to the collection and usage of information in accordance with this policy.

Information Collection and Usage
We collect only the domain name, but not the e-mail address of visitors to our Web page, the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, and information volunteered by the consumer, such as survey information and/or site registrations.

Cookies are files with a small amount of data, which may include an anonymous unique identifier. Many sites may use cookies to collect information; however, we do not set cookies.

How We Use the Information
The information you provide Elim Village is collected for our client or resident contact base. When we collect information from clients, their information will not be used for other reasons other than to add to our contact base.

Security
The security of your personal information is important to us. Your information will not be shared with other parties. While we do our best to protect your information, data transferred over the Internet or through an alternative electronic method is not guaranteed absolute security.

Physical Mailings
If you supply us with your postal address, you may receive periodic mailings from us regarding information packages about our facilities or upcoming events. If you wish to unsubscribe to our mailings, please let us know by contacting us via phone or email.

Correcting Inaccuracies
If visitors find inaccuracies in their contact information, they can have this corrected by sending us e-mail at the above address, calling us at the above telephone number, or writing to us at the above address.

If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number.

×

Privacy Policy

Elim Housing Society is committed to protecting the privacy, confidentiality and security of your personal information. This page is intended to inform you of our policies regarding the collection, use and disclosure of your personal information we receive from users from this site.

By using our site, you agree to the collection and usage of information in accordance with this policy.

Information Collection and Usage
We collect only the domain name, but not the e-mail address of visitors to our Web page, the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, and information volunteered by the consumer, such as survey information and/or site registrations.

Cookies are files with a small amount of data, which may include an anonymous unique identifier. Many sites may use cookies to collect information; however, we do not set cookies.

How We Use the Information
The information you provide Elim Village is collected for our client or resident contact base. When we collect information from clients, their information will not be used for other reasons other than to add to our contact base.

Security
The security of your personal information is important to us. Your information will not be shared with other parties. While we do our best to protect your information, data transferred over the Internet or through an alternative electronic method is not guaranteed absolute security.

Physical Mailings
If you supply us with your postal address, you may receive periodic mailings from us regarding information packages about our facilities or upcoming events. If you wish to unsubscribe to our mailings, please let us know by contacting us via phone or email.

Correcting Inaccuracies
If visitors find inaccuracies in their contact information, they can have this corrected by sending us e-mail at the above address, calling us at the above telephone number, or writing to us at the above address.

If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number.

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